blueground is a venture capital backed hospitality company that provides business executives, who need accommodation for periods of 1-month or longer, with beautifully furnished and serviced apartments in the most sought after locations.The company has demonstrated an exponential growth consistently over the last years in the markets that is active: Athens, Istanbul, Dubai and New York City.
We are looking to recruit a Senior Customer Service profesional based in Athens to join our centralized client experience department.
The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you’re someone who possesses a genuine interest in customer service, technical teams coordination and problem-solving and you like to interact with internal and external customers across the business, then this role is for you!
Major duties include:
- Receive and resolve guests’ inquiries in order to provide excellent client experience over the phone and face-to-face
- Schedule, collaborate and manage internal and external business partners to ensure operational excellence in blueground properties
- Liaise across functions within the business to identify the origin of customer support issues and improve related processes to improve customer experience
- Maintain long-lasting relations with business stakeholders
Qualifications & Skills
The ideal candidate should be:
- Graduate from a top-tier University
- Minimum 3 years of working experience in a position including back office operations or customer service responsibilities, alternatively in managing housing construction projects.
- Fluent in Greek or Turkish, and English
- Computer literate
- Great communication skills, both written and verbal
- Able to maintain strong professional relationships with customers and business partners
- Problem-solving attitude
- Opportunity to grow alongside blueground’ s expansion locally and abroad
- Competitive compensation and performance bonus
- Dynamic working environment with top-talented people