Company Description
In WIND we are committed to becoming an outstanding independent telecommunications company in the European market, delivering unique value for money services to our customers. Our ambitious commitment mobilizes us to keep evolving, to seek out new challenges and to change, without fear, in a creative and empowering environment! All these elements create a high performance culture, characterized by the passion, talent and competencies of our employees.
We see each new colleague as a unique team member and a major investment for our company’s future, and now we are looking for a talented and highly motivated “Community Manager” to join a team of bright professionals.
Responsibilities:
- Design the community strategy, structure and atmosphere to engage customers and community members
- Devise community engagement plans and goals
- Develop and implement an online customer service strategy to support business objectives & provide world-class online customer experience
- Coordinate the creation & development of best in class online help content, maximizing traffic to the site and community hub
- Be an expert on the brand, products, services and related processes
- Research and analyze market, consumer, and competition information for continuous improvement and communicate key insights to product, brand and support teams
- Work closely with stakeholders within the organization, such as product marketing, brand, PR, marketing analytics, digital & online services, customer support
- Analyze community & social media metrics and send regular reports to stakeholders
- Supervise community moderators & social media chat agents and serve as the primary point of contact
- Centralize and disseminate best practices when it comes to customer community/ forum management, social marketing and CRM
Qualifications & Skills
- University degree in Communications, New Media, Marketing, Journalism or equivalent
- Postgraduate studies in one of the above fields will be considered a must
- 2-3 years of experience in technology-related public relations or marketing, leading an online community and/or forum in mobile, web, social media or ecommerce
- Proven track record in community management, social media engagement and relationship management for mobile or online brands, specializing in scaling engaged communities
- Excellent use of the Greek and English languages, both oral and written
- Proficient in MS Office and advanced PowerPoint skills
- Ability to analyze metrics, interpret data and drive recommendations
- Understanding of SEO and familiarity with web development technologies
- Experience with image and video content creation would be a plus
- Highly organized, proactive, with a positive attitude & troll-resistant
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