Responsibilities
- Be the voice of Nestle speaking to consumers and the voice of the consumers speaking back to Nestle
- Ensure optimal consumer satisfaction by timely, effective and accurately follow-up of consumer reaction across all contact channels and especially digital (e-mail, social media, live-chat)
- Handle sensitive complaints and help in crisis management process related.
- Register contacts into the Contact Management System, to detect consumer concerns & issues and provide insights, through data analysis and efficient reporting, to trigger further actions
- Protect, defend and promote the Nestlé brands’ and corporate reputation becoming a brand ambassador to drive consumer loyalty and sense Crisis
- Drive consumers’ loyalty and advocacy through continuous rewarding experience
- Listen and engage with consumers via Contact Us forms, surveys and new tools
- Ensure 3rd party efficiency by monitoring calls
Qualifications
- University degree in Business Administration or Marketing or Communication
- Master degree would be a plus
- 1-2 years experience in Consumers Services Department would be considered as an asset
- Excellent communication skills oral and written, negotiation skills, self motivated, insightful, service-oriented, resistant to pressure, accurate
- Fluency in Greek & English
- PC literacy (MS Office), Digital skills
- SAP knowledge is an advantage