Η αγγελια αυτη δημοσιευθηκε πριν από 2 μηνες και ισως εχει καταργηθει

Responsibilities

  • Be the voice of Nestle speaking to consumers and the voice of the consumers speaking back to Nestle
  • Ensure optimal consumer satisfaction by timely, effective and accurately follow-up of consumer reaction across all contact channels and especially digital (e-mail, social media, live-chat)
  • Handle sensitive complaints and help in crisis management process related.
  • Register contacts into the Contact Management System, to detect consumer concerns & issues and provide insights, through data analysis and efficient reporting, to trigger further actions
  • Protect, defend and promote the Nestlé brands’ and corporate reputation becoming a brand ambassador to drive consumer loyalty and sense Crisis
  • Drive consumers’ loyalty and advocacy through continuous rewarding experience
  • Listen and engage with consumers via Contact Us forms, surveys and new tools
  • Ensure 3rd party efficiency by monitoring calls

Qualifications

  • University degree in Business Administration or Marketing or Communication
  • Master degree would be a plus
  • 1-2 years experience in Consumers Services Department would be considered as an asset
  • Excellent communication skills oral and written, negotiation skills, self motivated, insightful, service-oriented, resistant to pressure, accurate
  • Fluency in Greek & English
  • PC literacy (MS Office), Digital skills
  • SAP knowledge is an advantage

Εταιρεία: Nestle
Επικοινωνία: Nestle