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Our client, Goody’s | Everest Group of Companies, a leader in foodservice industry, is looking for a CRM & eCommerce Manager who will be responsible for the effective planning and monitoring of the eCommerce strategy with the aim to achieve excellent ROI of all online sales initiatives.

Moreover he/she will monitor the relationships with existing customers through CRM systems and the development and implementation of excellent marketing techniques to drive new customers.

Submission Deadline: Wednesday 21st March

Responsibilities

The position reports to the General Manager: International Business & Marketing.

The right candidate will:

  • Plan and deliver CRM strategies across all companies’ brands, designing and enhancing the existing omnichannel loyalty schemes
  • Develop segmentation, customer profiling and implement targeted personalized direct campaigns (sms, newsletter, viber, push notifications)
  • Deliver & optimize online sales, launch digital innovations and e commerce channels, optimize sites, mobile applications with new features
  • Form third party partnerships with other e-Commerce channels/ Food aggregators negotiating contracts and monitoring performance
  • Liaise with external agencies, vendors, tech companies, other departments to align e commerce strategy with business goals.
  • Be responsible for digital communication strategy for all eCommerce channels

Qualifications & Skills

  • Bachelor’s Degree in eCommerce, Business Administration or Marketing
  • Master’s Degree in eCommerce, New Technologies or a related field
  • At least 5 years of experience in CRM & eCommerce (in retail)
  • Proven track record of actionable data analysis and business planning
  • Hands-on experience in eCommerce management and loyalty & CRM strategies
  • Leadership & team management skills
  • Excellent time management skills
  • Customer-centered mentality
  • Ability to perform well under pressure
  • Fluency in English

Benefits

  • Opportunity to work for a fast-growing company
  • Attractive salary
  • Great working environment
  • Car, gas, ePass
  • Mobile
  • Private healthcare insurance

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