Do you wish to become contributor to a unique customer experience project management team? If yes, then become a member of our Information Technology team to apply your ideas and processes! We are obsessed to serve our customers help them thrive through our evolving network.
Responsibilities
The jobholder will be responsible for leading the Demand and Customer Management team through the below activities:
- Lead demand management team
- Build and maintain the demand roadmap
- Establish and maintain customer relationship
- Verify that projects are delivered within time, cost, quality and scope objectives
- Lead and manage multidisciplinary teams, via a matrix type organizational structure, to ensure that roles and responsibilities for project delivery and stakeholders’ satisfaction are understood and effectively implemented
- Effectively manage risks, issues and changes to assure successful project delivery
- Prompt and comprehensive project progress reporting to project owner and management
Qualifications & Skills
Core competencies, knowledge and experience:
Good knowledge on systems capabilities (CRM/Siebel, Billing/BRM, SAP)
Management of digital transformation systems and/or projects.
Good understanding of mobile and fixed business and technologies
Project management skills
People and stakeholders management
Personal accountability for the customer experience
Effective leadership and analytical skills
Ability to coordinate cross-functional work teams
Ability to solve problems, make decisions, think for oneself
Technical / professional qualifications:
Two to four years of experience in a similar position
Previous experience in Telecommunication industry
Bachelor’s Degree in Business or Information Technology direction
Strong oral and written skills in both Greek and English language
Working knowledge of MS project, word, Excel, PowerPoint and basic knowledge of Visio
Nice-to-have:
Postgraduate Degree in Business or Information Technology
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