The ERP Business Analyst manages the software lifecycle and changes in ERP, Procurement, Supplier Management and HR/Payroll projects in OPAP Group. Acts as the technical liaison between end users, business owners and 3rd party vendors.
Responsibilities
- Performs requirement analysis and documents business requirements and specifications
- Transposes business requirements to technical functional specifications
- Develops work breakdown structures, schedules and other documents necessary to plan and monitor project completion
- Analyzes the impact of updates and upgrades to the existing systems
- Manages contracts, licensing and vendor relationships
- Participates in analysis and design of solutions to production issues
- Creates and participates in software testing scenarios (in close collaboration with Quality Assurance team)
- Works with trainers to develop, update and review manuals and documentation, and to organize end-user training
- Reviews project documents, identifies project deliverables, associated specifications and completion criteria
- Provides timely status updates
- Analyzes, designs and implements new reports or small scale improvements and integration points for existing ERP-related applications
- Provides 2nd level operations support and follows up on incidents and problems
- Maintains a collaborative working relationship with project stakeholders
Qualifications & Skills
- Bachelor’s degree in Computer Science,Information Systems Management or other relevant field. A Master’s degree is also desirable
- 3+ years of recent professional experience in design, development, testing and support of:
- Enterprise Resource Planning (ERP) systems, with focus on accounting
- e-Procurement systems with focus on Sourcing, Procurement and Supplier Management
- HCM/HRMS systems with focus on Payroll and integration with ERP
- Participation in large-scale ERP projects and experience in migration projects will be considered positively
- Sound knowledge and hands-on experience on reporting tools
- Intimate knowledge and experience in all phases of a system lifecycle
- Customer/End User facing experience in successfully setting and managing customer expectations
- CBAP/CCBA or PMI-PBA certifications will be highly appreciated
- Strong planning, organizational and problem solving skills
- Ability to deliver within strict timeframes
- Effective interpersonal and relationship-building skills
- Highly motivated, initiative-driven, team player attitude
- Excellent communication and presentation skills, oral and written, in Greek and English, both in technical and non-technical language
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