Alvarez and Marsal are in the process of establishing a loan servicing platform in Greece. Within this context the servicer will seek to hire a Head of Operations based in Greece.
Responsibilities
- Responsible for the ΙΤ, MIS, Accounting & Finance, Legal and HR functions and reporting directly to the CEO
- Develop and oversee the middle and back office
- Responsible for office infrastructure, operational and administrative functions
- Responsible for the development and supervision of operational processes and
- procedures for the servicer in alignment with A&M Group.
- Evaluate, address and manage all aspects of company’s operational risks and ensure regulatory alignment
- Oversee and ensure the proper functioning of all, internal and external, IT applications and systems
- Work closely with A&M Group IT to ensure alignment with Group IT policies and procedures
- Manage the development, update and implementation of contingency and business continuity plans
- Ensure the development and submission of accurate and timely (portfolio/financial) reporting to internal and external stakeholders
- Supervise the accounting & finance function and the production of company’s financial statements
- Monitor budget implementation and expenses
- Work closely with A&M Group HR and A&M Group Legal to ensure smooth provision of services and service level agreement adherence
- Manage the process of evaluating and selecting 3rd party service providers and vendors and closely monitor the corresponding outsourcing contracts / service level agreements
- Work closely with other internal functions (e.g. claims management) to ensure smooth operations
Qualifications & Skills
The ideal candidate would possess the following attributes:
- Extensive experience in a banking or collections environment, preferably in different roles (e.g. IT, operations, reporting functions)
- Very good knowledge of banking and collection IT systems, processes and procedures
- Good understanding of lending practices and NPL management regulatory framework
- Ability to work with minimal direction and demonstrate proactive problem-solving skills
- Manage a complex workload that includes multiple tasks and conflicting priorities
- Excellent organizational, verbal and written communication and negotiations skills
- Focus on detail & quality
- Analytical skills, highly organized
- Sound business and professional ethics
- Excellent knowledge of English language
- Voluntary Inclusion
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